Return Policy

Please note: Due to Russia’s invasion of Ukraine and ongoing war activities, carriers are ceasing operations in those regions.

 

Effective immediately, Boys Lie is temporarily unable to fulfill orders shipping into Russia and the Ukraine as we too believe the safety of supply chain workers is paramount. Our hearts are with all whose security has been compromised; we will continue monitoring the situation and hopefully resume service to these regions in the near future.

 

As a result, supply chain disruptions are more prevalent than ever. There are forecasted courier delays and our warehouse team is working diligently to fulfill the influx of orders as quickly as possible. Thank you in advance for your patience and kindness during this time - we appreciate it more than you know. 

 

Xx 

 

The Boys Lie Family

 

 

Return Policy 

 

  • All items sold at a discounted rate are FINAL SALE. 
  • For your convenience, we offer our customers the option to return eligible products within 14 days of delivery towards an exchange or store credit.
  • Certain products are non-returnable (including, but not limited to “Final Sale” items, "Sets", international orders, accessories, home goods, and any discounted items or purchases from the Boys Lie Warehouse Site). 
  • Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, cancelling an order, etc).
  • Discount codes cannot be combined, nor can multiple codes be applied to a single order.
  • Special promotional or discount codes cannot be applied to completed orders. After an order is confirmed, we are unable to refund or honor promo codes.

  • Orders placed before or after sales will not be price-matched. No refunds can be issued towards price discrepancies for purchases made before a sale began. 

  • PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. BOYS LIE DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS.

     

    Domestic U.S. Returns

    To begin the process of returning your eligible order, please click the link here.

    • You will then be prompted to select your item(s) for return and instantly generate your return shipping label.
    • For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus a $9.95 shipping and handling fee. 
    • You will be given the option to use the credit to “Shop Now” on our online store. If you choose this option you will be given an extra $10 of credit to use immediately for your purchase. If you do not use your store credit immediately to “Shop Now”, the extra $10 of store credit will not be available at a later date. 
    • Please allow 3-5 business days for store credit processing upon receiving returned item(s). 
    • Note: For inquiries about items purchased directly from our website, please reach out to support@boyslieofficial.com. For items purchased anywhere else, please reach out to the respective third-party vendor’s team for all policy or quality inquiries (including returns, damages, defects, or refunds).

     

    Global-E International Orders

    • All international orders are final sale and are ineligible for a return / exchange. If you had an issue with your international order, please contact our customer service team at support@boyslieofficial.com with your order number. 
    • Important: Duties and/or customs are not included in our prices. The duties / customs fees associated with your order are considered non-refundable by Boys Lie. You will need to reach out to your local customs agency to further process a refund. 

     

    You can expect a response from our customer service team within 2 business days of receiving your email. Our office hours are 9am-5pm PST, Monday-Friday.