Domestic U.S. Return Policy
-ALL "BLACK FRIDAY SALE" ITEMS ARE FINAL SALE. ORDERS PLACED CANNOT BE ALTERED OR CHANGED. WE ARE UNABLE TO MATCH PRICING FOR ORDERS PLACED PRIOR TO THE BLACK FRIDAY SALES.
-PLEASE NOTE: WE DO NOT OFFER SHIPPING TO P.O. BOXES.
-All items sold at a discounted rate are FINAL SALE.
- -Our return policy permits returns/exchanges via store credit/gift card within 14 days of delivery. We do not process returns for reimbursement back to original form of payment.
- -Certain products are non-returnable (including, but not limited to “Final Sale” items, international orders, accessories, home goods, and any discounted items or purchases from the Boys Lie Warehouse Site).
- -Once your order has been placed, we are unable to make any changes (including, but not limited to: address changes, adding / removing items, adjusting sizes ordered, honoring a discount code, canceling an order, etc).
- -Discount codes cannot be combined, nor can multiple codes be applied to a single order.
- -Special promotional or discount codes cannot be applied to completed orders. After an order is confirmed, we are unable to refund or honor promo codes.
- -PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, CONNECTED HANG TAGS AND/OR MATERIALS CANNOT BE ACCOMMODATED. RETURNS/EXCHANGES WILL BE NOT BE ACCEPTED IF THE HANG TAG IS REMOVED. BOYS LIE DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS.
- -For U.S. returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus a $9.95 shipping and handling fee.
- -You will be given the option to use the credit to “Shop Now” on our online store. If you choose this option you will be given an extra $10 of credit to use immediately for your purchase. If you do not use your store credit immediately to “Shop Now”, the extra $10 of store credit will not be available at a later date.
- -Please allow 3-5 business days for store credit processing upon receiving returned item(s).
- -Note: For inquiries about items purchased directly from our website, please reach out to firstname.lastname@example.org. For items purchased anywhere else, please reach out to the respective third-party vendor’s team for all policy or quality inquiries (including returns, damages, defects, or refunds).
- If you have received a damaged item in the mail, please visit our Returns Portal within 14 days of your order being delivered. Here, you will enter your Order # and shipping zip code to process your return. After entering your reason for return or exchange, a shipping label will be automatically generated for you.
- -All international orders are final sale and are ineligible for a return / exchange. If you have an issue with your international order, please contact our customer service team at email@example.com with your order number.
- -Important: Duties and/or customs are not included in our prices. The duties / customs fees associated with your order are considered non-refundable by Boys Lie. You will need to reach out to your local customs agency to further process a refund.
You can expect a response from our customer service team within 3-5 business days of receiving your email. Our office hours are 9am-5pm PST, Monday-Friday.